Our five-step process employs the simple elements of air and water to deliver an extremely thorough, yet gentle cleaning. Though more time consuming, cleaning rugs by hand ensures that no stain is overlooked and a rug’s delicate construction isn’t placed under undue stress. This approach produces the most thorough cleaning for your treasured investment.
The first and most critical step of the process is known as dusting. Combining vacuuming, vibration and soft, powerful compressed air with specially designed patented tools helps to gently lift and remove dust and dry particles trapped deep inside the rug’s fibers and foundation.
In the weaving capitals of the world, handmade rugs are washed by submerging them for several hours in flowing rivers. The submersion hand wash step simulates this age-old process, enabling all foreign matter to be purged from a rug. Using a continuous flow of water, combined with a mild, ph-neutral cleansing agent massaged deep into the fiber, further removes a rug’s contaminants and keeps them from settling into the rug again. Rugs with particularly stubborn contaminants, such as pet urine, are submerged for an extended period to guarantee their complete removal. Rugs are gentle brushed squeegeed so all contaminants are removed from the rugs before they proceed to the rinse stage.
The third step in the process after the rug has been thoroughly washed is the rinse. The rug is rolled on a rug suction cylinder. The rug is rinsed with fresh water remove cleaning solutions. After the this is complete, the rug will remain on the cylinder until all residual water is removed. The rug is then hand suctioned with special equipment to remove as much water as possible and then hung to dry.
Achieving a fast and efficient drying method is critical as rugs can mold and mildew if saturated for long periods of time. Controlled drying takes place in a heated dry room using a combination of air circulation, dehumidifying processes and heat. Here, rugs are allowed to dry for 12-24 hours.
Post detailing involves cleaning and restoring all fringes using a specially designed tool. Rugs are given a final vacuum and dusting. The last step is to brush and groom the rug and a final inspected for any remaining stains.